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Troubleshooting
Fix common issues quickly
Most issues are connection or workflow related. Use the quick fixes below to get back to selling.
I’m offline — can I keep working?
- Yes. POSYX saves your work locally first.
- Continue processing sales and recording movements.
- When online again, keep the dashboard open so background sync can complete.
Something isn’t syncing
- Confirm you are online (top bar indicator).
- Leave the app open for a few minutes so auto-sync can retry.
- If an error persists, note what you were doing (sale, product edit, receiving) and contact support.
Stock looks wrong
- Remember: stock is derived from movements (sales, purchases, adjustments, supplier receipts).
- Review recent Stock Adjustments and Cash Purchases.
- If needed, run a Stock Count to match physical inventory.
Sales history is missing a transaction
- If you were offline, the sale may still be pending sync.
- Confirm you’re online, then give the app time to sync.
- Check Sales History again, or search by invoice number if available.
I can’t receive an order
- Only receivable statuses can be received (pending/ordered/partial).
- If the order was already received or cancelled, it won’t be receivable.
- If the order list is empty, there may be nothing ready to receive right now.
Still stuck?
Contact support with a short description of what you were doing (page name + action) and whether you were online or offline.